Bandhan

With this commitment, we introduce Bandhan – a cost-effective annual service package designed specifically for Kirloskar Green Diesel Genset customers, ensuring reliable performance and long-term durability.

Salient Features of Bandhan

• 400+ service locations with 6000+ trained engineers
• Direct purchase from Kirloskar Oil Engines Limited
• Affordable and genuine spare parts
• Flexible preventive maintenance plans
• Emergency support along with scheduled maintenance
• 24x7 single point help desk
• Centralized CRM-based service tracking

Key Benefits (USPs)

• No additional visit charges for major breakdowns
• Unlimited breakdown service visits
• Flexible preventive maintenance schedules based on genset usage

Service Package Offering

• Available for Kirloskar Green Diesel Gensets ranging from 7.5 kVA to 1500 kVA
• Applicable irrespective of the date of purchase
• Tenure options: 1 Year / 3 Years / 5 Years
• Custom preventive maintenance visits based on genset usage

Preventive Maintenance Schedule

Running Hours / Year	Recommended Visits
Up to 500 hours	4
500 – 1000 hours	6
Above 1000 hours	12

Note: Customers can opt for higher visits based on critical usage.

Special Plan (Within Warranty)

This service package is applicable for Kirloskar Green Diesel Gensets within the normal warranty period and operating below 1000 hours per year.

• 3-year tenure with 9 preventive maintenance visits
• Year 1: 2 visits
• Year 2: 3 visits
• Year 3: 4 visits
• Package must be purchased before warranty expiry

Service Package for Existing Bandhan Customers

This service package is applicable for Kirloskar Green Diesel Gensets already covered under the Kirloskar Bandhan Service Package and intended for customers who wish to renew before the expiry date.

Renewal packages are available with flexible tenure and preventive maintenance visit options based on genset usage.

• Available tenure options: 1 Year / 3 Years / 5 Years
• Preventive maintenance visit plans based on genset usage
• Usage categories: Up to 500 hours, 500–1000 hours, and above 1000 hours per year
• Applicable for all existing Bandhan customers
• Renewal should be completed before expiry of the current Bandhan package

Scope Includes

• Scheduled preventive maintenance visits
• Unlimited breakdown support
• Service visit charges for maintenance and repairs
• Major & minor repair visit charges included

Exclusions

• Cost of consumables and spare parts
• External repair works (FIP, alternator, machining, etc.)
• Material handling & transport charges
• Crane, shifting, or additional labour charges
• Damage due to fire, theft, or natural disasters
• Backup power rental charges

Payment Terms

• 100% advance payment required
• Payment to Kirloskar Oil Engines Limited
• Modes: Net Banking, Card, NEFT/RTGS, Cheque

Refund Policy

• No refund for 1-year plan
• Refund applicable for 3 & 5 years (after 12 months lock-in)
• Calculated on pro-rata basis

How to Avail Bandhan

• Visit: Kirloskar Care Portal
• Call: 8806334433
• Select package and complete KYC
• Make payment and confirm service